Return & Refund Policy

πŸ“¦ Return Policy – Grace & Edward

At Grace & Edward, your satisfaction matters. Not sure about your purchase? No worries β€” you can return it within 30 days of receiving your parcel.

πŸ”„ Return Conditions

  • You have 30 days from receipt to start a return.

  • Items must be unused, in their original condition and original packaging.

  • For hygiene reasons, certain items (e.g., underwear, tights, select personal-care products) cannot be returned.

πŸ’Ά Refunds

  • Once we receive and inspect your return, we’ll email you a confirmation.

  • After approval, a refund of the purchase value (or a store credit) will be issued within 30 days.

  • If you haven’t received your refund or credit after 30 days, please check your bank/email first, then contact us at support@grace-edward.com.

🚚 Return Shipping Costs

  • Return postage is paid by the customer.

  • Returns are sent to our warehouse outside Australia. Typical shipping costs start from approximately A$33.

  • We strongly recommend using a tracked service, as we can’t be responsible for lost return parcels.

⚠️ Exceptions & Cancellations

  • Received a damaged or incorrect item? We’ll send a replacement free of charge.

  • If the issue occurs again, you’ll receive a full refund.

  • Order cancellations aren’t possible after checkout, as orders are processed immediately.

ℹ️ How to Start a Return

Email support@grace-edward.com with:

  • Order number

  • Reason for return

  • Photo of the item (if damaged)

  • Your contact details

We’ll get back to you as soon as possible with the next steps.